Returns and Refunds

  • Change delivery address
  • As long as the item has not undergone our shipping process, you may opt to change the delivery address. You may contact our Customer Service hotline at 8-8888-627 to request the necessary adjustments.

  • Return policy

    We ensure that the items have undergone quality check before shipping. In any case that you received a damaged item, please email us within 7 days upon receipt of the item you purchased. Our customer service will get in touch to assist you.

  • Order cancellation

    If you have entered incorrect details upon placing your order, we allow cancellation as long as the order has not undergone our shipping process.

  • Refunds

    Refund requests may be processed only in case of unavailable stocks. For Dragonpay payments within 7 days, you may visit the refunds section at https://www.dragonpay.ph/refund. You may need to fill-in the details from here: https://refunds.dragonpay.ph/index.php/refund_request to facilitate the processing of your refund request. For requests after 7 days from the date of payment, please e-mail onlineorders@nationalbookstore.com.ph. Refunds may take up to 15 business days and will be processed in the form of a bank check. A voucher credit may also be issued depending on the customer's preference.

    For credit/debit card transactions, processing may take 10-15 banking days from the time the refund request was initiated.

    You may contact onlineorders@nationalbookstore.com.ph or call our hotline at 8-8888-627 for assistance.