Returns and Refunds
As long as the item has not undergone our shipping process, you may opt to change the delivery address. You may contact our Customer Service hotline at 8-8888-627 to request the necessary adjustments.
We ensure that the items have undergone quality check before shipping. In any case that you received a damaged item, please email us within 7 days upon receipt of the item you purchased. Our customer service will get in touch to assist you.
If you have entered incorrect details upon placing your order, we allow cancellation as long as the order has not undergone our shipping process.
Refund requests may be processed only in case of unavailable stocks. For Dragonpay payments within 7 days, you may visit the refunds section at https://www.dragonpay.ph/refund. You may need to fill-in the details from here: https://refunds.dragonpay.ph/index.php/refund_request to facilitate the processing of your refund request. For requests after 7 days from the date of payment, please e-mail firstname.lastname@example.org. Refunds may take up to 15 business days and will be processed in the form of a bank check. A voucher credit may also be issued depending on the customer's preference.
For credit/debit card transactions, processing may take 10-15 banking days from the time the refund request was initiated.
You may contact email@example.com or call our hotline at 8-8888-627 for assistance.