NBS Help and Support Center

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If you need assistance with NationalBookstore.com, you've come to the right place.We made it easy for you to help

yourself with our Help & Support Center.Select a topic on the left or click here to check Frequently Asked Quesions.

Track your Order

Click on the Track orders link on the Home page and enter your Order Number and Email Account to receive the status of your order via e-mail. Alternatively, if you have registered an account with National Book Store website, you can view the status of your order from your account dashboard.

Free Shipping

Free shipping is applicable for a minimum order amount of P1,000.00 for Metro Manila, and P2,500.00 for Provincial serviceable areas.


Free shipping is not applicable for bulk orders, large items such as office equipment and furnitures, special orders, international shipping and areas not serviceable by the courier.

Shipping Fees

*Shipping fees are calculated depending on the delivery location and the total weight of the items on your order. Shipping fee starts at P85.00 for Metro Manila and P115.00 for Provincial areas.


Total shipping weight may vary whichever is higher between actual weight and volumetric weight.

Volumetric Weight Computation: (L x W x H) / 5000
Example:
= (10cm x 20cm x 15cm) / 5000
= (3000) / 5000
= 0.60 kg


Manila Regular Shipping Cash on Delivery
up to 1kg 85 85
up to 2kg 130 130
up to 3kg 165 165
add-on/kg 52 52
Insurance 1% of Item Value 1% of Item Value
COD Fee   1% Collection Fee
Provincial Regular Shipping Cash on Delivery
up to 1kg 115 115
up to 2kg 160 160
up to 3kg 220 220
add-on/kg 60 60
Insurance 1% of Item Value 1% of Item Value
COD Fee   1.25% Collection Fee

NBS Help and Support Center

Shipment Type Greater (NCR for Local Shipping) Major Cities Provincial Address
Domestic 1-3 Working Days 2-4 Working Days 5-7 Days

Products sold at nationalbookstore.com are available for courier pickup and consolidation within twenty-four (24) hours after the order has been processed and approved. If an item will not be available within 72 hours or item/s is currently out-of-stock, the customer will be notified via email and will be advised if and when the item will become available or if National Book Store has discontinued selling the item for whatever reason.

International Shipping

Customers can also order products and deliver outside the Philippines. Delivery transit times to some countries may take longer thant seven(7) days. Rates are in the Philippine Pesos.

Missed Delivery

If we failed to reach you on your shipping address on the scheduled delivery date, our delivery provider will either send you a message or give you a call for the next delivery schedule. In case the next delivery was missed, the items will be returned to our warehouse to coordinate final delivery attempt to your address.

Receiving Items by Representatives

We allow receiving of items only by authorized representatives. An authorization letter must be presented along with both the IDs of the consignee and the representative.

Serviceable Areas

There are some areas that the shipping provider that won’t be able to make deliveries to yet. Check the list'); ?>

Shipping Providers

Your items are delivered by our partner couriers Xend and 2Go.

Change Delivery Address

As long as the item has not undergone our shipping process, you may opt to change the delivery address. You may contact our Customer Service hotline at 8888-627 to request the necessary adjustments.


Return Policy

We ensure that the items have undergone quality check before shipping. In any case that you received a damaged item, please email us within 7 days upon receipt of the item you purchased. Our customer service will get in touch to assist you.


Order Cancellation

If you have entered incorrect details upon placing your order, we allow cancellation as long as the order has not undergone our shipping process.


How to Order

Shopping at National Bookstore Online Store is easy.



1.Click or Search for the products you want to order




2.Check the product information to make sure it is the correct item




3.Input Quantity on the box and click Add to cart




4.Review the items from your Shopping cart




5.Click Proceed to checkout to place your order




6.Log-in or sign-up with your email address or Checkout as Guest. Enter required information like shipping address and contact details.




7.Select Shipping Address




8.Select your Payment method




9.Click Place your order to finalize the purchase




10.An order confirmation will be sent to your registered email address immediately after.


11.Once payment has been validated, you will receive a payment confirmation email.


12.A notification will be sent to your e-mail when your items are already shipped.



Express Delivery Items

If all items from your order are readily available from our stock room, it may be delivered on the same day. An additional fee may be added to your total shipping fee


Made to Order Items

Items tagged as made to order will be available for delivery within 14 days as these will come from our supplier's warehouse.


Items Not Applicable for Cash on Delivery

There are items such as office equipment and furniture that are not available for cash on delivery payment. We may require a down payment via bank deposit before we process your order. A Customer Service Representative will coordinate with you regarding the instructions.

Pre-order

NBS Online also offers pre-order for upcoming books and stationeries. Full payment is required upon placing the order.


Out of Stock Subscription

If products are currently out-of-stock, you may opt to subscribe to receive notification as soon as stocks arrive.


Payment Option

National Book Store online has different payment options for all types of customers. Once our system has verified the payment from the payment gateway partners, a notification will be sent to your e-mail confirming that payment has been received. You may also check from the Order Tracker the status of your order. Payment confirmation is not applicable for COD orders.


Cash on Delivery

The total amount due should be paid in exact cash amount. The courier cannot provide any change nor accept other forms of payment (cheque, gift certificate, etc.)

A customer may cancel his/her order or change the shipping address provided that it has not yet been shipped.

Should the customer fail to pay the exact amount and/or present required document, on the confirmed delivery schedule, the order will automatically be cancelled.


Credit/Debit Card

We accept VISA and Mastercard Credit and Debit cards. Transactions are processed through our partner, Pesopay payment gateway.

PayPal

If you have sufficient PayPal balance to cover the payment, the amount will be deducted directly.

If you have linked a credit or debit card to your PayPal account, the payment amount can be deducted from your credit or debit card after you've depleted your PayPal balance.


Over the counter payment centers

We accept over the counter payment through dragon pay partner establishments.
Upon checkout select dragon payment as your payment option. Choose your preferred fund source on the DragonPay payment page and provide the required details. Right after you process you payment using DragonPay, you will receive a confirmation on your email and instructions on how to process your payment. For more info, click Bayad Center

  • LBC
  • SM Store/ Savemore / Supermarket Counters
  • Cebuana Lhuiller
  • M Lhuiller
  • Robinsons Department Store
  • ECPay

  • Online Bank Transfer / Over-the-counter payments

    Upon checkout select DragonPay as your payment option. For online banking, choose your preferred fund source on the DragonPay payment page and provide the required details. You will be prompted to log in to your preferred bank account. Proceed to pay using your online bank account. For more info, click


    • BDO Internet Banking / ATM / Cash Deposit
    • BPI Express Online Funds Transfer / Bills Payment
    • BPI BanKo
    • Metrobank Direct / Cash or Check Payment
    • Chinabank Online / ATM or Cash Payment
    • Landbank ATM online
    • Unionbank EON / Internet banking / ATM / Cash Payment
    • UCPB Connect / ATM / Cash Payment
    • EastWest Online / Cash or Check Payment
    • Landbank Cash Payment
    • PNB e-Banking Bills Payment / Cash Payment
    • RCBC Cash Payment
    • Security Bank ATM / Cash Payment
    • RuralNet Banks and Coops

    Others

    Upon checkout select DragonPay as your payment option. For online banking, choose your preferred fund source on the DragonPay payment page and provide the required details. You will be prompted to log in to your preferred bank account. Proceed to pay using your online bank account. For more info, click

    • BPI BanKo via Dragonpay
    • GCash via Dragonpay
    • Paymaya VISA or MasterCard via Pesopay Gateway

    Cash on Delivery is for registered users only. Log in here

    The total amount due should be paid in exact cash amount. The courier cannot provide any change nor accept other forms of payment (cheque, gift certificate, etc.)

    A customer may cancel his/her order or change the shipping address provided that it has not yet been shipped.

    Should the customer fail to pay the exact amount and/or present required document, on the confirmed delivery schedule, the order will automatically be cancelled.


    Credit/Debit Card

    We accept VISA and Mastercard Credit and Debit cards. Transactions are processed through our partner, Pesopay payment gateway.


    PayPal

    If you have sufficient PayPal balance to cover the payment, the amount will be deducted directly.
    If you have linked a credit or debit card to your PayPal account, the payment amount can be deducted from your credit or debit card after you've depleted your PayPal balance.


    Over the counter payment centers

    We accept over the counter payment through dragon pay partner establishments.
    Upon checkout select dragon payment as your payment option. Choose your preferred fund source on the DragonPay payment page and provide the required details. Right after you process you payment using DragonPay, you will receive a confirmation on your email and instructions on how to process your payment. For more info, click here


    • Bayad Center
    • LBC
    • SM Store/ Savemore / Supermarket Counters
    • Cebuana Lhuiller
    • M Lhuiller
    • Robinsons Department Store
    • ECPay

    Online Bank Transfer / Over-the-counter payments

    Upon checkout select DragonPay as your payment option. For online banking, choose your preferred fund source on the DragonPay payment page and provide the required details. You will be prompted to log in to your preferred bank account. Proceed to pay using your online bank account. For more info, click


    • BDO Internet Banking / ATM / Cash Deposit
    • BPI Express Online Funds Transfer / Bills Payment
    • BPI BanKo
    • Metrobank Direct / Cash or Check Payment
    • Chinabank Online / ATM or Cash Payment
    • Landbank ATM online
    • Unionbank EON / Internet banking / ATM / Cash Payment
    • UCPB Connect / ATM / Cash Payment
    • EastWest Online / Cash or Check Payment
    • Landbank Cash Payment
    • PNB e-Banking Bills Payment / Cash Payment
    • RCBC Cash Payment
    • Security Bank ATM / Cash Payment
    • RuralNet Banks and Coops

    Others

    Upon checkout select DragonPay as your payment option. For online banking, choose your preferred fund source on the DragonPay payment page and provide the required details. You will be prompted to log in to your preferred bank account. Proceed to pay using your online bank account. For more info, click

    • BPI BanKo via Dragonpay
    • GCash via Dragonpay
    • Paymaya VISA or MasterCard via Pesopay Gateway

    Brand list

    Gift Wrapping

    You may opt to have your orders gift-wrapped upon delivery. An additional fee will be charged on top of your total amount due.

    Free Engraving

    We also offer free engraving for specific brands like Sheaffer Pens and Leuchtturm Journals.

    Careers with NBS

    Check our list of job openings from here: www.nationalbookstore.com/jobs


    How to publish my books

    If you are looking for a publisher, we are happy to refer you to our sister company, Anvil Publishing Inc. You can check out their submission guidelines through this link: http://www.anvilpublishing.com/discover-anvil/publish-your-work/


    How do I Create Kobo Account ?

    If you purchase a Kobo eReader or tablet, you’ll have to set up an account to set up your device. Click Sign Up for a new account on your Kobo device and follow the on-screen instructions.


    Does my eReader Comes with Any Books ?

    Your new eReader comes with a selection of free previews to let you sample several popular books. You’ll find these excerpts in the Previews area of your library


    How to buy an eBook ?

    Buying an eBook is consistent across all devices and apps. Once started, it\'s all the same process.


    1. Locate the book you want to buy.
    2. Click Buy Now
    3. Review the Payment Information and the Total Price of the book.
    4. To change your Payment Information, click Change Details and make the appropriate changes.

    What are my Payment Options ?

    Major credit cards, Paypal or other popular payment methods are accepted depending on your location. You\'ll find the payment options available in your country when you visit the Payment Information tab in your account details. Unfortunately, if you don\'t find a payment method listed, it is unavailable in your country or location.
    For your protection, we encrypt your purchase details and credit card information so that your information is safe and secure.
    For more Kobo related inquiries please check Kobo website at: https://us.kobobooks.com/pages/frequently-asked-questions


    Basic Troubleshooting

    Your Kobo eReader can have minor problems for many reasons, such as a book that hasn’t downloaded properly or simply low power.

    You’ll find a list of troubleshooting tips below for when you’re having problems reading, while you’re trying to download or shop, or when you turn on your eReader. We’ve listed these tips in the order we recommend you try them.

    When your eReader stops working properly:


      • If you're having trouble while reading a book, tap the center of the screen to bring up the
         Reading.Menu, tap the Home icon to return to your Home page, then open your book again
      • Note: If you have a Kobo Touch, press the home button and open your book again.
      • Turn your eReader off and then on again.
      • If your screen is frozen, slide the power button to the right and hold it for 10 seconds.
         Your eReader willl turn off. Quickly slide the power button to the right to turn it back on.
      • If it won't turn off or on, recharge your eReader and then try again.
      • Try using a different micro USB cable or a different USB port on your computer if you're    having trouble recharging. • If that doesn't work, try a basic reset, described below.
      • If you're still having issues, consider a factory reset.

    Performing a Basic Reset

    A basic reset will force your Kobo eReader to restart properly. In many cases, this is enough to restore your eReader to normal.


    1. If possible, turn your eReader off.
    2. Locate the reset hole on your eReader:
      Unfold a paperclip and slide an end into the hole.
          ∘For Kobo Glo, the reset hole is on the bottom of the eReader.
          ∘For Kobo Touch, the reset hole is on the back of the eReader.
    3. Press gently until you feel a click. Your eReader will restart.

    Performing a Factory Reset

    A factory reset will restore your eReader to its original settings. After a factory reset, you have to set up your eReader again.

    When you factory reset your eReader:


    • Your books, bookmarks and annotations are deleted.
    • You're automatically signed out.
    • All your settings are removed (for example, if you've turned on Facebook sharing.)

    Before you perform a factory reset, if it's possible, back up any books or documents that you\'ve added to your eReader from your computer (also known as side-loading).

    To perform the factory reset, from your Home page:'); ?>


    1. Tap the Menu icon at the top of the screen.
    2. Tap Settings.
    3. Tap Device Information.
    4. Tap Reset Now.

    To use your eReader after a factory reset, set it up again.

    The Standard Kobo eReader warranty

    All Kobo eReaders come with a one-year limited warranty against defects in materials and workmanship under normal consumer use

    The warranty does NOT cover:


    1. Damage or malfunctions caused by accident.
    2. Misuse.
    3. Neglect
    4. Abuse.
    5. Acts of God.
    6. Other external causes.
    7. Damage or malfunctions caused by third-party products including, without limitation, software, downloaded data or materials, consumable parts, accessories or peripherals.
    8. Damage or malfunctions caused by Internet or telecommunications failures.
    9. Damage or malfunctions caused by commercial use.
    10. Damage or malfunctions caused by unauthorized opening, use, service, tampering, alteration, repair or modification.
    11. Cosmetic damage or normal wear and tear.
    12. Any software, whether or not contained in or distributed with your eReader.
    13. Any downloaded data or materials.
    14. Consumable parts, such as batteries.
    15. Accessories or peripherals.
    16. Damage caused by inadequate packing or shipping procedures in returning your eReader to Kobo for service.

    For more information about warranty, visit Kobo Customer Care page at http://kobo.frontlinesvc.com/app/lanpag

    or email help@kobobooks.com